Accessibility refers to the fact that something can be used or known without the possible limitations of a user being a barrier. These limitations may have their origins in physical, technological or structural causes.

    Thus, a tool is accessible when users do not need to have, permanently or occasionally, a particular level of intelligence, hearing, vision, mobility or capacity for remembering.


    ”la Caixa” Foundation strives to make its portals accessible, regardless of the kind of hardware, software, web infrastructure, language, culture, geographical location or capabilities of its users.

    The aim is to have verified accessibility for all the contents of the portal and its online banking service. To do this, ”la Caixa” Foundation follows the recommendations of the Web Accessibility Initiative (WAI).


    The World Wide Web Consortium (W3C) is an international consortium that sets standards for the World Wide Web. It was created in the 1990s to encourage the evolution and inter-operability of the web, emphasising its universality.

    In 1997, the W3C created the Web Accessibility Initiative (WAI) to provide guidelines and resources to help make the web accessible.

    The W3C developed what are known as the Web Content Accessibility Guidelines (WCAG), whose main function is to guide the design of web pages towards an accessible model.


    The web content directives (WCAG 1.0) for level AA web accessibility have already been introduced in our corporate portals. Nevertheless, the aim is to have this accessibility certification in every possible area.

    To meet the requisites set by the WAI, its web standards were used in the construction the website’s pages, using HTML for content and CSS for their appearance.

    For example, the following were introduced:

    • Informing users about new windows

    • Informing users about changes in format

    • Letters can be enlarged

    • Alternative texts for images

    • Adaptation of spoken navigators

    • Use of style sheets to control layout and presentation

    • Use of headings to explain the logical structure of pages

    • Metadata to add semantic information